Policies

We are offering a product exchange system for all Jamoos.

If your Jamoo does not fit, send it back to us within 10 days of receiving it and we can send you another at your postage cost.

How to Exchange your Jamoo:

1: Use the Contact form or email thisisjamoo@gmail.com to notify us of the intended exchange, to get the return address and we will facilitate finding you the correct Jamoo 

2: You will receive an email with the returns address

3: Package your items back into their original packaging

4: Drop your return off at the nearest drop-off location

 

Long-Term Returns Policy / Jamoo Resale

We are offering a product exchange system for Jamoos beyond 10 days from purchase, and we will resell the items on our site in our second hand shop. 

How to Exchange your Jamoo:

1: Use the Contact form or email thisisjamoo@gmail.com to notify us of the intended exchange, to get the return address and we will facilitate finding you the correct Jamoo 

2: You will receive an email with the returns address

3: Package your items back neatly

4: Drop your return off at the nearest drop-off location

5. Jamoo HQ will receive exchange item

6. Upon receiving it we will assess the item and issue store credit 

7. The returned item will be for sale on our second hand shop